About

Circle of Care

Experience in Care

We have been operating as a visiting (Home, Domiciliary) Care company since 2008, so we have a good deal experience in this area. Our care team have highly experienced health and social care staff whom together have over 60 years experience. We understand the health and social care industry, we are professional and competent in what we do and team who are always willing to go the extra mile.

We manage your care services directly, this means all your care needs are monitored and met directly by us. You can always contact us anytime should you have any concerns you wish to discuss with us.

Actively Managed Care

We are actively involved in your care provision, you can call us at any and we will answer all your queries. We advertise and recruit all carers, interview them, stringently reference check, complete their disclosure barring service (DBS, formerly CRB) checks and we train them specifically to meet your needs. we train and supervise our staff to support you effectively, we always provide specialist training to our staff based on your specialist care needs so that they fully understand your specialist needs and how you wish these to be met.

Our Vision

We are focused on becoming the champion for care in the community, champion for training and placing well trained and dedicated care workers and support staff in making health and social care easily accessible, efficient and safe to all our service users.

Our Mission

Our mission is to offer services that are focused on promoting clients’ dignity, privacy, choice and independence so they attain maximum potential in life. Thus, our mission statement is undergirded by the principle of common respect for humanity and these fuels our relentless effort in protecting clients’ well-being and safeguarding them from harm. Supporting the right of service users to continue to live their lifestyle in their own homes and the community at large is a key feature of what we do. Our mission is to 'stand out' in the community as one of the best community care provider of choice.

Quality Assurance

We understand that it can be hard trying to find good quality care and support for yourself or your loved ones, but we are very confident that the live-in services we provide are of the highest quality.

At Circle of Care, we feel that having the highest quality care and support services is an absolute right of every person we support. The continuing aim of the service is to provide a professional, efficient, effective, responsive and well-led services to meet the needs of all of our clients. We strongly believe in providing a person-centered care service that meets our client's needs. Our goal is to obtain the highest possible level of satisfaction from service users, relatives other professionals involved in your care.

Our service users...

expect and should be delivered the highest quality care services.
are given a say in the running of the service through a regular feedbacks.
are free to complain about any aspect of the running of the service and to have their complaints listened to, welcomed and acted upon promptly.
are able to compliment the service when they feel we have provided excellent services.

Your feedback will helps others to receive highest quality care services too!

We promise that...

we will always seek your consent, and with your consent, we will work closely with you, families, friends, neighbours and health care professionals involved in your care and treatment.
we take our recruitment processes very seriously: all our staff are DBS checked for your safety
we offer all our staff both generic and specialist training based on your particular needs, making sure that all your needs are met
we offer regular supervision to all our care staff to make ensure that your needs are regularly reviewed and discussed with the care staff to maintain the very high standards of care services that we aspire to provide
we're here for you 24 hours a day, 7 days a week, to answer all your calls and queries where necessary. We promise to always return your calls even if we missed the call.
we take your suggestions and feedback seriously, we learn from mistakes to improve the services.

Our Philosophy of Care

Circle of Care only employ a small percentage of those who apply to become Live-in Carers. This means that you can be assured that the person who will be living with you or your loved one is highly trained, professional and above all, has your health and wellbeing at the forefront of all they do for you.

Prior to being placed a live-in care worker with you, we will visit you at home to undertake a comprehensive assessment of your needs including your environment, we will asked how you would like your live-in carer to support you in terms of meeting your choices and preferences. All the information we collect from you would be used to create your care plan. We actively encourage your involvement to create your care plan so that they reflect your true care needs. We match your live-in carers too not only for their skills and specialisms, but also for their interests and personality traits to promote a good working relationship. We believe that it is very important that those who live together get along and have common interests. We match your live-in carers too not only for their skills and specialisms they have, but also for their interests and personality traits to promote a good working relationship.

We believe that it is very important that those who live together get along and have common interests.

When you choose us, you can be assured of the following high standards:

health care training for all our staff including specialist training to meet your specialist care needs
Screening all our care staff for your safety through the Disclosure & Barring Service.
Dignity and Respect would be promoted always throughout working with you and you family
Person centred support is key in meeting your needs, we will always treat you as a unique individual.
Quality care monitoring including asking you for regular feedback in order to promote the high standards of care services that we promise to provide
We will always listen and respond to your concerns promptly,
We will always return your calls if and when we missed them for any reason.
Flexibility with our service ethos of “Why Not”, if there is something you would like us to do we will try and find a way

What are Circle of Care doing to help combat COVID19?

We are committed to ensuring that, all steps are taken to protect the health and well-being of all our staff and clients. We continue to work closely with local health authorities and care regulators in order to safeguard our staff and clients.